ECOXGEAR voluntary Safety Alert Due to EcoBoulder Speakers that can overcharge and burst causing an impact hazard.
Please contact ECOXGEAR customer service at (800) 903-9664 Monday – Friday between 8am to 8 pm CST. However, due to high call volumes, we recommend to please click the button below to directly enter your claim information online.
Important Safety Recall Notice
Please be advised that we recently identified a potential safety concern with the EcoBoulder Bluetooth Speaker Model GDI-EXBM900 series. The speaker’s battery can become overcharged, and burst, posing fragmentation and impact hazards. ECOXGEAR has determined that a limited number of such batteries may be susceptible to this situation.
Out of an abundance of caution, we are working with the Consumer Product Safety Commission on this issue and have decided to implement a voluntary safety modification to the battery compartment.
If you still have an EcoBoulder Bluetooth Speaker Model GDI-EXBM900 series unit in operation, please contact customer support immediately at (800) 903-9664
The speaker’s battery can become overcharged, and burst, posing fragmentation and impact hazards. Consumers should immediately stop using the speaker and contact ECOXGEAR customer service for a free battery replacement kit.
Identifying your Product
Question: How do I know if my speaker is part of this recall?
Answer: Check the model number which is labeled on the side compartment door matches the following numbers. The model number can be found in the upper left inside the door on the right side of the product.
GDI-EXBM900 Orange Grill ring and rubber pad
GDI-EXBM901 Black Grill ring and rubber pad
GDI-EXBM904 Yellow Grill ring and rubber pad
GDI-EXBM907 Red Grill ring and rubber pad
GDI-EXBM912 Blue Grill ring and rubber pad
If your model number matches, please contact our customer service at (800) 903-9664 Monday – Friday between 8am to 8 pm CST
or go Online to www.support.gracedigital.com
(No other ECOXGEAR products nor model numbers are affected by this recall.)
ECOXGEAR has received 5 reports of speakers fragmenting including 2 incidents in property damage to the surrounding area. No injuries have been reported.Importer: Grace Digital Inc. of San Diego, CA
Manufacturer: XINGTEL XIAMEN GROUP CO., LTD., China
Manufactured in: China