Safety Notice

EcoBoulder Safety Recall

ECOXGEAR voluntary Safety Alert Due to EcoBoulder Speakers that can overcharge and burst causing an impact hazard.

Recall hotline: (800) 903-9664. For customer service issues call (800) 903.9524 Monday – Friday between 8am to 8 pm CST. Due to high call volumes, we recommend to please click the button below to directly enter your claim information online.

SUBMIT ONLINE

Important Safety Recall Notice

Please be advised that we recently identified a potential safety concern with the EcoBoulder Bluetooth Speaker Model GDI-EXBM900 series. The speaker’s battery can become overcharged, and burst, posing fragmentation and impact hazards. ECOXGEAR has determined that a limited number of such batteries may be susceptible to this situation.

Out of an abundance of caution, we are working with the Consumer Product Safety Commission on this issue and have decided to implement a voluntary safety modification to the battery compartment.

If you still have an EcoBoulder Bluetooth Speaker Model GDI-EXBM900 series unit in operation, please contact customer support immediately at (800) 903-9664

Hazard

The speaker’s battery can become overcharged, and burst, posing fragmentation and impact hazards. Consumers should immediately stop using the speaker and contact ECOXGEAR customer service for a free battery replacement kit.

Remedy

Replace Battery

Identifying your Product

Question: How do I know if my speaker is part of this recall?

Answer: Check the model number which is labeled on the side compartment door matches the following numbers. The model number can be found in the upper left inside the door on the right side of the product.

GDI-EXBM900 Orange Grill ring and rubber pad

GDI-EXBM901 Black Grill ring and rubber pad

GDI-EXBM904 Yellow Grill ring and rubber pad

GDI-EXBM907 Red Grill ring and rubber pad

GDI-EXBM912 Blue Grill ring and rubber pad

If your model number matches, please contact our customer service at (800) 903-9664 Monday – Friday between 8am to 8 pm CST

or go Online to www.support.gracedigital.com

(No other ECOXGEAR products nor model numbers are affected by this recall.)

SUBMIT ONLINE

Right Compartment

Incidents/Injuries

ECOXGEAR has received 5 reports of speakers fragmenting including 2 incidents in property damage to the surrounding area. No injuries have been reported.Importer: Grace Digital Inc. of San Diego, CA

Manufacturer: XINGTEL XIAMEN GROUP CO., LTD., China

Manufactured in: China

This recall was conducted voluntarily by the company under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms who commit to work with CPSC to quickly announce the recall and remedy to protect consumers. No other ECOXGEAR products nor model numbers are affected by this recall.

Perfect!

It actually did what it stated!
I can now charge my speaker! Love it!

Great Speaker

Perfect speaker for pool days and outdoor kitchen !

I called in about an ecoedge ip67 speaker that is less than a year and a half old. Unfortunately, it is just outside of the warranty period. I have determined tgat it simply needs a battery replacement. I know there is nothing wrong with the electronics, so I inquired about a replacement battery, and was told the only current product that was close to this model was the ecoedge pro. So essentially told a battery replacement was not possible. Judging from the size and shape of the ecoedge pro I purchased, I am certain it is powered by the exact same battery. Needless to say, I am very disappointed that customer service did not go further to srand behind your product, as tjis rendered a piece of equipment that is not damaged, to trash! It is kind of shocking. Ultimately, I was offered a 29 percent discount coupon for a new device, so I took that opportunity to purchase the ecoedge pro. I really have been pleased with the product performace, up to this point, but for a company to say essentially I wasted my money on a product that barely worked for a year and a half, is to not stand behind the product. I am very disappointed with this customer service, and hope your company can work on tjis in the future. This will, most certainly, affect my decision about future purchases of your products. Thank you. Have a great day.

My favorite speaker

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