once connected to the bluetooth the volume is really low
Hey Daniel,
Please reach out to our support team at support@ecoxgear.com so we can help you through this!
Thanks!
Had this speaker for 2 years. I teach 19 aqua aerobic classes per week. I transport it to and from the pools daily. I was very happy with it until recently. Over the past few months the ability to hold a charge has diminished to about 2 hours. I need it for 5 hours. I ordered a new battery for $59. I had no problem with this. Now I have problem with 1 wheel. A piece of plastic keeps dropping down and locking the wheel. I contacted the company about getting a new set of wheels, for my husband to rep!ace, but they do not sell replacement wheels. Customer service was poor. Their solution is for me to ship this very large and heavy speaker back to them, so that they can replace the wheels. The cost to replace the wheels is $70, and the man on the phone told me it would cost over $100 to ship it to them. Remember, I just shelled out $60 for a replacement battery, so this would bring the cost of these repairs and shipping up to a minimum of $230. He then informed me I could just get a new one for $249. I complained that the shipping does not make repairs worthwhile, why not just sell the wheels? He informed me that theses speakers are built to last 10 years, mine lasted 2. In addition the handle is getting stuck going up and down. I have to jiggle it to get it to go back down, and a few times it has come apart when I pull it out, but I have been able to get it back together. The wheel continues to lock up on me multiple times per day, so I have to up end the speaker and force this piece of plastic back up. I've tried taping it, but it that doesn't hold. I'm getting ready to replace the battery, I'm going to have my husband try to try to find a wheel repair solution, but if not, I am going to buy a hand card and bungee cords to transport it. Overall customer service is poor. If you need this speaker for daily use for work, it is NOT durable and repairs are cost prohibitive. I will continue to use it for now, bot will NOT buy another for my job. They have lost my business.
Hi Breda,
So sorry to hear you are having issues with the battery and then now the wheels of your Boulder. Please email us at marketing@ecoxgear.com and we will get this taken care of for you immediately.
Very happy with my purchase and price point compared to other brands.
Happy to hear you are enjoying your Defender, Justin!
Hi,
I originally had an issue with the ecoxgear defender speaker,which was a crackling noise of some sort with certain songs. Reached out to the ecoxgear team with disappointment
voicing my issues with my new speaker. After reviewing my issue with the defender, ecoxgear team wasted no time and opted to replace my unit with a new one. Let me just say this thing is ABSOLUTELY amazing! I've owned a TON of Bluetooth speakers and this thing blows em away and at a fraction of the price that ive paid for others.I must've just received a faulty unit which is understandable, it happens with all products. Rest assured Ecoxgear stands by their amazing products and customer service. Just with my customer service experience alone, I will forever be a loyal ecoxgear customer.
Thanks again to everyone at Ecoxgear!!
Hey Andrew! So sorry to hear you have had issues with your unit. We have reached out to you privately to get this resolved quickly.