Return Policy

Warranty..Money Back Guaranteed

Here at Grace Digital (Grace Digital Inc.), we are committed to providing you the highest quality of service. Below is a list of links that should answer any questions that you might have about our company policies. If you search below and find that your still have questions or are unable to find your answer got to support.gracedigital.com or don't hesitate to call us at (800) 903-9524.

30-Day Money Back Guarantee on New Items

All new items are shipped with a "NO QUESTIONS ASKED" 30-Day Money Back Guarantee on items ordered from our store. If you are dissatisfied for any reason just go to support.gracedigital.com and click on Credit Request. Return shipping costs are the customer’s responsibility.

30-Day Money Back Guarantee on "Like New" Items

All "Like New" items are shipped with a "NO QUESTIONS ASKED" 30-Day Money Back Guarantee. "Like New" items are subject to a 10% restocking fee. If you are dissatisfied for any reason just go to support.gracedigital.com and click on Credit Request. Return shipping costs are the customer’s responsibility.

1 Year Warranty On New Items

Ecoxgear offers a limited 1 year warranty with proof of purchase. Return shipping costs are the customer’s responsibility.

90 Day Warranty On "Like New" Items

Grace Digital offers a limited 90 day warranty with proof of purchase. Return shipping costs are the customer’s responsibility.

Unauthorized Online & Retail Sales

All new products are supported by a manufacturer’s limited warranty when purchased from an authorized online or retail store. Customers are responsible to confirm with the place of purchase (online or retail store) to ensure the seller or dealer is an authorized seller of Grace Digital products. Failure to purchase a Grace product from an authorized online store or retailer will void the original manufacturer’s limited warranty. Refurbished or used products purchased from unauthorized online or retail store are not supported by a manufacturer’s limited warranty. Only refurbished products purchased from Grace Digital are supported by a limited 3 month warranty program.
*Warranty details for new and refurbished products are subject to change without notification and determined at the discretion of the manufacturer.

BOOM BOOM

CHARGING AND RETAINING CHARGE FOR HOURS, WHILE PLAYING LOUD CLEAR SONGS. THE INSTALLATION WAS EASY TO FOLLOW. EXCELLENT PRODUCT ! ! !

Satisfied

I really like this product. It has served me well for several years. I need to purchase a new one. However, I am unsure of another product that is as light as this one. It appears all of the others are too heavy for my liking.

Awesome!!! Sound, fast shipping!

Exactly what I was expecting! Almost bought the Turtlebox until I watched videos on the defender, I read some reviews and that was all it took to change my mind! Love it!

EcoTREK

The EcoTrek is rugged and durable. The build of the EcoTrek takes me back to simpler times when I would work outside with my old man. I can leave the radio on for hours at a time, excellent battery life. I purchased the EcoTrek thinking that the Ecoconnect could connect to Ecocast. Sadly, the two systems are not compatible. That being said, the speaker is still a very well put together sound system for the price. Only downside is the limited speaker connection.