I called in about an ecoedge ip67 speaker that is less than a year and a half old. Unfortunately, it is just outside of the warranty period. I have determined tgat it simply needs a battery replacement. I know there is nothing wrong with the electronics, so I inquired about a replacement battery, and was told the only current product that was close to this model was the ecoedge pro. So essentially told a battery replacement was not possible. Judging from the size and shape of the ecoedge pro I purchased, I am certain it is powered by the exact same battery. Needless to say, I am very disappointed that customer service did not go further to srand behind your product, as tjis rendered a piece of equipment that is not damaged, to trash! It is kind of shocking. Ultimately, I was offered a 29 percent discount coupon for a new device, so I took that opportunity to purchase the ecoedge pro. I really have been pleased with the product performace, up to this point, but for a company to say essentially I wasted my money on a product that barely worked for a year and a half, is to not stand behind the product. I am very disappointed with this customer service, and hope your company can work on tjis in the future. This will, most certainly, affect my decision about future purchases of your products. Thank you. Have a great day.
